Count-IT loads visitor data from The Retail Factory, so you see visitor numbers and dwell time alongside your revenue.
Count-IT loads, per department, the distribution of visitors over the day, the number of unique visitors and the dwell time from The Retail Factory. So you see how many visitors you had next to what you sold. Designed for shops and concept stores with visitor counters from The Retail Factory.
The Retail Factory uses sensors to measure how many visitors and passers-by your shop has and how long they stay (footfall intelligence).
With the integration, that data comes into Count-IT per department: the distribution over the day, the number of unique visitors and the dwell time. Combined with your POS data, it gives insight into your conversion and busy periods.
This is the data Count-IT exchanges with The Retail Factory, and the direction in which it flows.
| Data | Direction |
|---|---|
| Visitor numbers and unique visitors | To Count-IT |
| Visitor dwell time | To Count-IT |
You choose which data types and directions you use for each integration. Pick one leading system per data type, so changes do not overwrite each other.
Go to Settings › Master data › App connector › Apps, choose Add app, select The Retail Factory and save the app.
Open Connection and grant access, or enter the details you received from The Retail Factory. Then choose the right administration, store or environment.
For each data type, set the direction and the leading system, and configure compare fields and mappings (for example VAT, payment methods or warehouses).
Test with one contact, one product or one transaction and check the result in History › Synchronisation.
Did the test work? Then switch on automatic synchronisation. Enter an email address for synchronisation errors, so you are notified if something keeps failing.
Count-IT with The Retail Factory is mainly used by:
Integrations are part of the Full plan. See the plans and pricing. You also need your own The Retail Factory account; integrations that run through third parties may be invoiced separately.
We are happy to explain what this integration can do for your business and how to set it up.