How can we help you?
Search our knowledge base or ask our AI support. Prefer to talk to a person? Just call or message us.
In short
The knowledge base contains 180 answers in 12 topics about working with Count-IT every day.
- Search directly by keyword
- Ask our AI support
- Personal help by phone, WhatsApp or email
Browse by topic
Getting started
Starting out with Count-IT? Here you can read in which order to set up your administration, how staff log in and what to consider for your devices.
14 questionsTill
Answers about working with the Count-IT till every day, from checking out a sale to the cash count at the end of the day.
17 questionsHospitality
How to work in Count-IT with tables, floor plans, kitchen and bar tickets and split bills. You can read more about the hospitality till on our hospitality page.
10 questionsProducts and pricing
Everything about creating and managing products in Count-IT, and about how prices, price lists and discounts are determined.
18 questionsStock and purchasing
How to track, count and correct stock in Count-IT, and how to purchase from your suppliers.
16 questionsOrders and shipping
How to process quotes and sales orders in Count-IT, and how to pick, ship and invoice them.
15 questionsInvoices and payments
How to create and send invoices in Count-IT, process payments and keep your accounts in order. Which functions you see depends on your subscription and user rights.
15 questionsCustomers and portal
Everything about customer management in Count-IT and about the customer portal, where your customers order, view invoices and pay themselves.
17 questionsSetting up integrations
Count-IT integrates with accounting packages, webshops, payment providers, fulfilment and fiscal services. Here you can read how to set up an integration and what each one exchanges.
15 questionsHardware and printers
Which hardware works with Count-IT, how do you connect printers and payment terminals, and what do you do if a printer does not print or a card payment fails?
18 questionsUsers and security
With users, rights groups and security settings you decide who can do what in Count-IT. Follow the principle of least privilege: only grant the rights that are really needed.
13 questionsReports
With the dashboard and reports, Count-IT gives you insight into turnover, margin, stock and the POS. Which reports you see depends on your subscription and user rights.
12 questionsCount-IT AI support AI
This is our AI assistant, not a member of staff. It answers based on our knowledge base and can make mistakes. For personal help you can always call, message or email us.
Hi! I'm the Count-IT AI support. Ask me anything about the POS system, for example about gift cards, stock or an integration.
Do not share passwords, PIN codes or other sensitive data. Your question and the answer are processed in the Count-IT support system; the answer is generated using OpenAI's AI. More in our privacy statement.
Prefer a person?
Our support team in Roermond will help you personally, including with questions about your account, a fault or a payment terminal.
Support: Mon–Sat 09:00–17:00 · Sales: Mon–Fri 09:00–17:00 (CET)